We're Hiring!

Mastering Diabetes is looking for a compassionate, driven, and experienced Enrollment Specialist – Call Setter to join our growing sales team.

You will be one of the first people prospective clients speak with as they search for answers and support. Your role is to start meaningful conversations, understand each person’s needs, determine whether our coaching may be a good fit, and schedule qualified prospects with our Enrollment team.

This is an excellent opportunity for someone who loves health and wellness, communicates confidently, follows up consistently, and wants their work to make a meaningful difference.

Our mission is to help one million people reverse insulin resistance, and every conversation moves us closer to that goal.

• Connect with new leads through phone, text, email, and approved communication channels.
• Ask thoughtful questions to understand each prospect’s health goals, challenges, readiness, and needs.
• Qualify prospective clients and schedule them for Enrollment calls.
• Follow up with leads who have not scheduled, canceled, did not attend, or were not initially ready to enroll.
• Re-engage previous leads and create new opportunities through consistent follow-up.
• Use Mastering Diabetes scripts and sales frameworks while keeping conversations natural and personal.
• Maintain accurate notes, follow-up tasks, and lead statuses in our systems.
• Study call recordings and coaching sessions to continuously improve your performance.
• Participate in daily meetings, role-playing, call reviews, and ongoing sales training.

Our monthly performance goals include:

• Booking approximately 110 qualified calls per month, or about five per working day.
• Maintaining a minimum 65% appointment show rate.
• Scheduling qualified prospects who support the Enrollment team’s 45% close-rate goal.
• Following up quickly, consistently, and professionally.
• Maintaining accurate and organized records in our CRM.

We care about results, but we also care about how those results are achieved. We believe in honest, ethical, and compassionate conversations, not pressuring people into programs that are not right for them.

• Have previous experience as a call setter, appointment setter, enrollment specialist, sales development representative, or similar sales professional.
• Have experience with lead qualification, appointment booking, and follow-up.
• Are passionate about health, wellness, nutrition, or personal transformation.
• Are fluent in spoken and written English.
• Communicate warmly and confidently by phone, text, and email.
• Are persistent without being pushy.
• Learn quickly and implement feedback without becoming defensive.
• Are organized, dependable, responsive, and accountable for your results.
• Are comfortable working in a fast-moving environment where processes may change.
• Are tech-savvy and comfortable learning CRMs, Slack, Zoom, Google Workspace, scheduling tools, and other online platforms.
• Are AI-savvy and able to use approved AI tools responsibly to improve your work
• Have a dependable computer, a quiet workspace, and fast, reliable internet.
• Genuinely care about helping the person on the other end of the conversation.

• Minimum availability of 40 hours per week.
• Primary coverage is Monday through Friday, 10:00 AM–6:00 PM Eastern Time.
• Daily Sales Team meeting at 10:00 AM Eastern Time.
• Some evening or weekend availability may occasionally be required based on campaigns, lead volume, and team needs.
• This is a fully remote position.

To be transparent, this is not a low-intensity, clock-watching role. We move quickly, we change, we adapt, and we learn. We are looking for someone who enjoys working hard, taking ownership, and improving continuously.

In return, you will have the opportunity to earn based on your performance while experiencing the satisfaction of helping people take an important step toward changing their health.

• Competitive commission-based compensation.
• Performance bonuses.
• Ongoing coaching and sales training with the Sales Manager.
• Opportunities to improve your skills, earning potential, and responsibilities as the company grows.

Full compensation details will be shared during the interview process.

Mastering Diabetes is a supportive, ambitious, and mission-driven team. We hold ourselves accountable, celebrate wins, and continuously look for better ways to serve our prospects and clients.

If you are an experienced setter who loves health and wellness, thrives in a fast-paced environment, and wants your conversations to create a real impact, we would love to meet you.

Mastering Diabetes is a leading health education and coaching company that empowers people living with all forms of diabetes to reverse insulin resistance, achieve lasting health, and regain full confidence in their bodies through evidence-based, low-fat, plant-based nutrition and lifestyle strategies.

We are a mission-driven company built on compassion, scientific integrity, and results. Our team believes deeply in the body’s ability to heal when given the right environment and support, and we’re growing rapidly.

If you’re passionate about helping people transform their health and want to join a team that changes lives every day, this opportunity is for you.

We’re seeking a Sales Representative (Health Advisor) to guide leads through our coaching enrollment process. This 1099 commission-based remote position is designed for someone who thrives in a high-energy, high-integrity, consultative sales environment — someone who truly loves helping people make life-changing decisions.

You’ll speak with leads who have already expressed interest in working with Mastering Diabetes. Your job is to understand their goals, uncover what’s been holding them back, and guide them toward enrolling in the right coaching program for their needs.

• Consultative Conversations: Conduct 1-on-1 calls (via Zoom) with prospective clients to uncover their goals, challenges, and motivations.
• Build Connection: Lead with empathy, compassion, and curiosity — help clients feel seen, heard, and understood.
• Guide the Decision: Confidently explain how our coaching programs work, answer objections, and help clients make an empowered decision.
• Fast Response: Contact new leads within 5 minutes of their booking (between 8am–8pm EST). Yes, we work hard and we work long hours. We get results and we’re proud of our work. 
• CRM & Pipeline Management: Track all activities, notes, and outcomes in software with high accuracy.
• Continual Improvement: Review recordings of your own calls and top performers’ calls to refine your skills daily.
• Collaborate: Participate in daily team huddles and weekly trainings to sharpen performance and maintain alignment with company values.
• Results-Oriented: Hit or exceed monthly enrollment and revenue goals while maintaining an ethical, heart-centered approach.

Non-negotiable:

• You love to hustle! No excuses. You are hungry and a go-getter for any sales!
• You live or can take sales calls Pacific time hours, ideally between the 2pm and 9pm PT.
• Your weekends are flexible, and you can also open up hours on the weekends.
• You already live a plant-based lifestyle and are passionate about helping others adopt it.
• You have a track record of working hard, improving daily, and taking personal responsibility for results.
• You can think on your feet, are tech-savvy, and comfortable navigating multiple software tools.
• You are compassionate, empathetic, relatable, and naturally confident in conversation.
• You can contact leads quickly (within 5 minutes during 8am–8pm in your time zone) and maintain high responsiveness. (This time window is different from the actual sales call time).
• You thrive in a fast-paced, entrepreneurial environment and take feedback constructively.

Preferred:

• Prior experience closing high-ticket offers ($2,000–$10,000+) in a coaching, wellness, or education setting.
• Familiarity with plant-based nutrition or health coaching.
• Strong written and verbal communication skills.
• Comfort using Zoom, Google Suite, Pipedrive, Slack, Airtable, and other digital tools.

This is a 1099, commission-only position designed for high performers who want uncapped earning potential.

If you consistently hit your KPIs — including call volume, show rate, and close rate — you can realistically earn six figures annually. The more clients you enroll, the more you earn.

We provide:

• A steady flow of warm, qualified leads
• World-class sales training and daily coaching
• Transparent metrics and performance tracking
• Opportunities for leadership and advancement as the team grows

If you’re hungry, coachable, and driven by purpose, this role offers the freedom and earning potential of a true top performer environment — with the added satisfaction of helping people change their lives.

• Work remotely from anywhere in the world.
• Join a purpose-driven team changing the future of diabetes care.
• Continuous skill development through role-play sessions, sales training, and mentorship.
• Be part of a positive, collaborative culture where integrity and results go hand in hand.

If you believe in the power of whole-food, plant-based nutrition and want to help people achieve transformational health results, we’d love to meet you.

Apply today and tell us why you’re a great fit, and don’t forget to include a short Loom video explaining what excites you most about this role and email it to [email protected].

A Mastering Diabetes health coach assesses clients' lifestyles, addresses health concerns and goals, and collaborates directly with clients to implement behavioral, nutritional, and other recommendations. The goal is to reverse insulin resistance and promote better health and wellness using the tools in the Mastering Diabetes Method. 

• Guide clients in aligning their behaviors with the Mastering Diabetes method.
• Identify and facilitate behavior and habit changes to support clients' health transformations.
• Assist clients in implementing effective solutions for improved health and wellness.
• Provide constructive feedback to ensure adherence to the Mastering Diabetes course guidelines.
• Support operational aspects to enhance client satisfaction.
• Direct clients to approved resources developed or endorsed by Mastering Diabetes.
• Develop and update custom-tailored care plans for individual clients.
• Conduct coaching sessions via Zoom, telephone, email, and text messages.
• Utilize knowledge of medical conditions, nutrition, and diet to collaborate effectively with clients and their healthcare providers.
• Motivate, guide, and encourage clients throughout their health journey.

• Demonstrates innovation and openness to new ideas.
• Ability to resolve conflicts and address client objections regarding health behaviors.
• Above-average optimism and ability to motivate clients for significant lifestyle changes.
• Effective communication skills for client interactions, family engagement, and coordination with healthcare providers.
• Commitment to client care and willingness to exceed standard responsibilities.
• Confidence in expressing viewpoints that may differ from clients'.
• Ability to meet clients at their current stage of lifestyle change.
• Passion for improving others' health and wellness.

• Graduate of an NBHWC-approved coaching program.
• Registered Nurse (RN), Registered Dietitian (RD), or Certified Diabetes Care and Education Specialist (CDCES).
• A Bachelor’s degree in health education, nursing, nutrition, or related fields.

The position is 100% remote or work-from-home, leveraging technology for team communication and virtual meetings (e.g., Zoom, Slack, Airtable). Tech-savviness is essential.